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REFUND POLICY

CANCELLATIONS & REFUND POLICY 

 

CANCELLATIONS 

I want you to be thrilled with the goods and service you receive from Elle Crabtree Calligraphy. In the event of an order being cancelled by the client after a deposit has been paid, Elle Crabtree Calligraphy will not refund any money. Each order is entirely bespoke and handmade especially for you, after a deposit has been received, the design process and associated administration will have started, and Elle Crabtree Calligraphy will not refund any monies paid. 

If dates need to be rescheduled after a deposit has been received, depending on diary availability we may be able to be accommodate a date change. If the new date cannot be accommodated, the deposit is non refundable as the design process would have started. 

REFUNDS

Due to the nature of our products being entirely bespoke, personalised and handcrafted we are unable to accept cancellations after a deposit has been paid, starting from when the order was placed. 

From 13 June 2014, the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance, for example online or over the phone. Returns apply to most products but there are some goods you can't return if you simply change your mind, including tailor-made or personalised goods. Therefore, as all of our products and service are tailor-made and personalised goods made especially for the client, these are an exception to the normal regulations and refund policies outlined in the Consumer Contracts Regulations and refunds will not be given. 

In the unlikely event that Elle Crabtree Calligraphy cancels the order, all monies paid to date will be refunded in full. 

 

REPLACEMENT

If you have any issues regarding your order, such as any missing or incorrect items, please contact Elle Crabtree Calligraphy within 24 hours of the order being received and I will immediately seek to rectify it. 

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